Ferroli · Bluehelix Tech RRT
A14Flue extraction safety device activated
This code applies to Bluehelix Tech RRT 24C, Bluehelix Tech RRT 28C, Bluehelix Tech RRT 34C, Bluehelix Tech RRT 18S, Bluehelix Tech RRT 24S, Bluehelix Tech RRT 30S. Fault codes narrow down the likely problem, but they do not replace a model-specific diagnosis.
What you can safely check
- Do not remove the boiler case or interfere with the flue.
- If the manual identifies a frozen external condensate pipe as a possible cause, follow only the manufacturer's external thawing instructions.
- Otherwise switch the boiler off and arrange a Gas Safe registered engineer.
How an engineer may fix it
Inspect the flue and air path, condensate system, burner, fan or Venturi, sensors and combustion readings; clear, repair, adjust or replace as the appliance instructions require.
Code availability varies slightly between combi and system outputs; confirm the exact model manual.
Manufacturer source: Ferroli — Bluehelix Tech RRT 24C Instructions for Use, Installation and Maintenance. Checked 15 August 2026. The appliance manual and an engineer’s on-site diagnosis take precedence. Never remove the boiler case yourself.