Baxi / Main / Potterton · Compact, Duo-tec, Platinum, Assure and EcoBlue platform
E103Safety Assist battery exhausted
This code applies to Baxi Platinum Compact Combi, Baxi Duo-tec Compact Combi, Baxi Megaflo Compact System, Main Eco Compact Combi & System, Baxi 600 Combi & System, Baxi 800 Combi & System, Baxi Duo-tec Combi, Baxi Assure Combi & System, Baxi Platinum Combi, Potterton Assure Combi & System, Baxi Platinum+ Combi, Baxi Megaflo System, Baxi EcoBlue Combi & System. Fault codes narrow down the likely problem, but they do not replace a model-specific diagnosis.
What you can safely check
- Do not remove the boiler case.
- Record the full code and model, then arrange a Gas Safe registered engineer.
How an engineer may fix it
Follow the model-specific fault-finding procedure, test the indicated circuit or component, repair the cause and recommission the appliance.
Manufacturer source: Baxi Professional — Boiler Error Codes. Checked 15 August 2026. The appliance manual and an engineer’s on-site diagnosis take precedence. Never remove the boiler case yourself.